If a backup approver has been tagged in the approval flow, when the first approver is not ticked as active at Add & Edit Users, the system will automatically default to the backup approver.
To set up a Backup Approver
- Create & Edit the Approval Flow
- Goto Section 2 Assign Approvers to Approval Flow Name
- Select the approval flow from the dropdown list
- The system will display the mapped approvers
- Click on edit option provided for each approver
- Select the backup approver from the dropdown list and click update